Listening and Speaking: Telephone Expressions
http://www.englishpond.com/speaking/Communication%20and%20daily%20English/phone/index.html
Phone greetings

		more informal
identifying the listener	Is that Bruno Zola? Could I speak to Bruno Zola, please?	Is that Bruno? Are you Bruno? Is that you, Bruno?
saying who you are	(Yes,) speaking.	Yes (it is).
introducing yourself	My name’s Elena Luma.	It’s Elena. I’m Elena. This is Elena. Here is Elena.

Asking people to speak slowly/speak up
Sorry, could you speak slowly, please?        Yes, sure.
Could you speak up, please?                         Yes, of course.

Ending a phone conversation
When you phone for information, you can often end with phrases like this:

• OK, I think that’s everything I need.
• OK, I think I’ve got all the details
• Thanks. You’ve been very helpful.
• Thanks very much for your help.
• Bye bye. Goodbye.

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Reading
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